Gateway Mall
Now that you have attained your IRS Tax Site Greeter certifications, you are ready to begin volunteering at a VITA site! Please, only register for dates that you are available to volunteer. Please, bring a printed copy of your Form 13615 with you.
Required Qualifications:
In order to provide the highest level of service to clients, Tax Site Greeters must be IRS-certified, either through a series of classroom training sessions or on-line. Greeters must pass the IRS Volunteer Standards of Conduct and Intake/Interview and Quality Review Certification tests. In addition, Greeters are asked to commit to serving a minimum of 40 hours during the tax season (January – April).
Tax Site Greeter responsibilities include:
The Greeter is the first point of contact for clients when they enter a VITA site. As a Greeter, you’ll greet everyone visiting the site. As the first point of contact, the Greeter should be customer service focused and able to interact with diverse groups. The Greeter must also be well versed in the variety of services that are available for clients through the VITA program in addition to the free tax assistance. You’ll screen taxpayers to determine the type of assistance they need and confirm they brought all the necessary documents to have their tax returns completed. Tax law certification is not required for this position.
If you are interested in volunteering, but have not completed the IRS required certifications, please, click here to register for the online training or contact Nyobi Brogdon, Volunteer Coordinator at 904.390.4008 for more information.
